1 min read
Enable round-robin conversation routing
Distribute new conversations among selected members.
Before you start
- Be the account owner or a Manager with access to the Team page.
- Have team members and available numbers.
Step by step
Open Team > Routing & alerts and find round-robin routing.
Turn it on and select at least one participating member.
Review the numbered position shown beside selected participants.
Select the numbers where routing should apply. No selected numbers means all account numbers.
Click Save and wait for confirmation.
Check your result
The routing settings are saved for new conversations.
What you need to know
- The selection lists WhatsApp numbers; Instagram and Facebook are not included.
- Inactive members are labeled. Round-robin participation does not itself grant permission to access a number.
- This screen has no drag-to-reorder control for participants.
- Inactive members are skipped. Conversations that already have an assignee stay with that person.
- This configuration accepts up to fifty participants. Selecting someone appends them to the selection; deselecting and selecting them again changes their numbered position. Check the displayed order before saving.