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Show agents the full queue again
Turn off the assignment preference when agents should follow the full queue.
Before you start
- Be the account owner or a Manager with access to the Team page.
Step by step
Open Team > Routing & alerts.
Under Who sees what in Hub, turn off Agents see only their own conversations.
Wait for confirmation and refresh the Hub list under the agent’s profile.
Check your result
The automatic assignee filter no longer restricts the Hub list.
What you need to know
- The member’s number scope remains a separate setting.