Skip to content
OneWhatsHelp Center
Browse by topic

1 min read

Choose Manager, Agent, CRM or Read-only

Set the member’s role, then adjust pages and numbers.

Before you start

  • Be the account owner or a Manager with access to the Team page.

Step by step

  1. Open the member’s record in Team.

  2. Choose Manager for team administration, Agent for conversations, CRM for pipeline work, or Read-only for viewing.

  3. Review the pages shown for that role and customize the selection if needed.

  4. Set the allowed numbers and save.

Check your result

The member uses the saved role and permissions.

What you need to know

  • Manager does not mean platform administrator or account owner. The Team screen does not create global administrators.
  • Read-only changes are blocked by the server, except for the member’s own authentication settings.
  • Custom page permissions may differ from the role defaults; review both when changing roles.
Open this screen in OneWhats

Keep learning

Back to all guides