Customize the disconnection-alert message

Step by step

1. 1

   Open the message/preview in the alert form.

2. 2

   Edit the text while preserving needed dynamic data: name, phone, duration, reason and link.

3. 3

   Check preview and save. Leave the template empty to use the default text.

4. 4

   In the editor, Ctrl+Z (Cmd+Z on Mac) undoes the last change; Ctrl+Shift+Z or Ctrl+Y (using Cmd on Mac) redoes it. Pasting inserts plain text only, without external fonts, colors or other styles.

What you need to know

• Preview uses sample duration and reason; it is not a real-disconnection diagnosis. Variables are {nome}, {telefone}, {tempo}, {motivo} and {link}.
• Custom text accepts up to 4,000 characters. Without {link}, the system appends the reconnection link.
• The temporary link expires after seven days or the first reconnection. Generating/using the alert does not make a link permanent.