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Read conversation indicators
Distinguish new conversations, active conversations and advertising attribution.
Before you start
- Select a number or All numbers on Dashboard.
Step by step
Apply range and origin. Read Novas conversas (New conversations) as conversations whose first message, or creation when absent, falls within the range.
Read Ativas no período (Active in range) as conversations whose last message falls within the range, including conversations started earlier.
Under All origins, check De anúncio (From ads) for new conversations with paid attribution.
Read Conversas hoje (Conversations today) as entries today in Brasília, regardless of the selected range.
Check your result
The cards distinguish incoming new conversations from activity in existing conversations.
What you need to know
- Active is not necessarily a subset of New conversations; the counts use different dates.
- Groups and newsletter channels are excluded from this query. Conversations are not message counts.