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Send a support question
Write a question, send it and read the reply in the panel.
Before you start
- Open the support window enabled for your account.
Step by step
Type in Type your question. Keep it concise and split long messages into smaller questions.
Press Enter or Send the question. Use Shift+Enter for a new line.
Wait for Writing the answer and read the response.
If Your conversation was forwarded to a support agent appears, follow the response instructions.
Check your result
A received reply is added to the support conversation.
What you need to know
- Sending is unavailable with no text and no image. Wait during sending or transcription before sending another question.
- The server truncates text above 4,000 bytes; accented characters can take more than one byte. The form does not warn before truncation.
- The handoff indicator comes from the service reply. It does not provide queue position, response time or live-agent presence.