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Open, move and close support
Use the floating support button when it is available for your account.
Before you start
- Be signed in with support chat enabled for your account.
Step by step
Click Open support on the floating button.
If the button covers a field, drag it elsewhere with your mouse or touch.
On desktop, use Expand or Collapse to change window size.
Use Close support or Escape to close the window; reopen it with the button when needed.
Check your result
The window lets you consult and write to support without changing pages.
What you need to know
- The server controls availability by configuration and account. A missing button does not prove a browser failure.
- The button position is saved in this browser. Closing the window does not erase the conversation or act as a cancellation command for an ongoing send or recording.