1 min read
Use suggested support questions
Start with a ready-made question shown when the conversation is empty.
Before you start
- Open support with no messages in local history.
Step by step
Read the suggestions about connecting a number, bulk messaging, the difference between Chat and Hub, and creating a pipeline.
Click only the question you intend to send. Clicking sends it immediately.
Wait and read the reply in the history.
Check your result
The selected suggestion becomes a question sent to support.
What you need to know
- Suggestions do not fill a draft for confirmation. If images are attached, review them and wait for their preparation indicators to disappear before clicking: suggestions do not block sending while files are being prepared, so an image that is not ready may be omitted.
- Texts follow the panel language; suggestions disappear when local history exists.