1 min read
Attach images to a support question
Send PNG or JPG screenshots and review the selection before sending.
Before you start
- Open support and prepare PNG or JPG images up to 5 MB each.
Step by step
Use Send an image (PNG or JPG) and select one or more files.
Check the thumbnails. Use Remove image to remove an unwanted attachment.
Keep to five images per message and wait for file preparation.
Add text context if needed and select Send the question. Image-only questions are also supported.
Check your result
Prepared attachments accompany the question sent to support.
What you need to know
- Unsupported format, excess size or excess count produce an error. Video, PDF, WebP stickers and other formats are not accepted by this control.
- After sending, local history records the image count, not file copies to reopen.