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Use an image, video or audio in follow-up

The message uses the chosen media.

Before you start

  • An existing pipeline available to your account.

Step by step

  1. Open the stage and message in Auto follow-up.

  2. Click Image or video to choose that file, or Audio file to attach audio.

  3. Wait for upload and check the preview or player.

  4. For images and videos, add a caption if desired. For audio, the text in that step is not sent.

  5. To replace media, remove it with X and choose another file; then save the follow-up.

Check your result

The message uses the chosen media.

What you need to know

  • The picker accepts images, videos or audio; documents are not part of this picker.
  • If uploading fails, check the error message and select the file again. Images appear as thumbnails, videos as previews without controls, and audio offers a player to listen before saving.
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