Understand response and conversion times

Step by step

1. 1

   In Dashboard, find First Response Time.

2. 2

   Read the median, 90% within, sample and reported business hours.

3. 3

   Under Time to Conversion, compare the median, mean and number of sales used.

What you need to know

• First response uses the displayed business hours, inferred from history or defaults. It does not necessarily represent elapsed wall-clock time.
• Without a sample, the page reports no data.