How can we help?
Step-by-step guides to set up and use OneWhats features.
Step-by-step guides
54 results
Account and subscription
Profile, security, plan and support.
- Create a OneWhats accountRegister your own account and follow the email verification process.
- Verify your email or resend confirmationComplete verification of the address used during registration.
- Sign in to the panelUse your credentials and complete the second factor when enabled.
- Request a password reset linkReceive recovery instructions at the account’s email address.
- Set a new password from the reset linkFinish recovery and return to sign-in.
- Open My account and check who is signed inReview the session identity and find personal security options.
- Change your own passwordReplace your current password and sign in again.
- Enable two-factor authenticationLink an authenticator app to your login.
- Save two-factor recovery codesKeep recovery codes available when the authenticator cannot be used.
- Sign in with an authenticator or recovery codeComplete the second sign-in step without sharing your codes.
- Generate new recovery codesReplace the previous set and review how many remain.
- Disable two-factor authenticationRemove the second factor from your own account with confirmation.
- Sign out of the panelEnd access through the account menu.
- Switch between Portuguese and EnglishChoose the interface language for this browser.
- Switch between light and dark themesAdjust the panel colors to your preference.
- Collapse the sidebar and open or close sectionsCreate more space while keeping page shortcuts available.
- Change a QR-connected WhatsApp profile nameEdit the display name of the connected WhatsApp account.
- Change the WhatsApp About textUpdate the About text for a QR-connected number.
- Save local AI keys used by WarmingConfigure provider fields in the AI tab and understand where they are stored.
- Remove a locally saved AI keyClear a provider field that you no longer want stored in this browser.
- Enable notifications in this browserAuthorize on-screen notifications in the browser you are using.
- Disable notifications in this browserStop local on-screen notifications.
- Turn notification sound on or offChoose whether local notifications should play a sound.
- Test the browser notification and soundCheck local display before relying on conversation alerts.
- Check subscription status, quantity and renewalReview the current state and distinguish paid numbers from complimentary allowance.
- Check the cost for a number quantityReview your account’s displayed total before subscribing.
- Subscribe to numbers by cardChoose a quantity and complete the displayed payment.
- Increase the contracted number quantityExpand an active card-managed subscription.
- Reduce the contracted number quantityAdjust the paid quantity while respecting numbers in use.
- Add paid numbers alongside a complimentary allowanceUse the additional-number card without confusing extras with the complimentary quantity.
- Subscribe to or change an available fixed planCompare plan limits and review the purchase.
- Open the subscription and card portalAccess the billing portal linked to the subscription.
- View charges and open an invoiceReview available charges and open their linked document.
- Reactivate a subscription that is not activeCheck the current state before starting another payment attempt.
- Continue after payment authentication or an expired sessionUnderstand checkout notices before retrying a purchase.
- Copy your referral linkUse the personal link generated by the referral program.
- Share your referral link from your deviceOpen the browser’s share action or copy the link.
- Track referral clicks, registrations and subscriptionsReview your link’s metrics and referral list.
- Review balances and commission historyDistinguish pending, available, paid, canceled and held commissions.
- Request payout of an available commissionCheck eligibility and send the request to support.
- Send feedback, a bug report or a complaintRecord a message for the team and follow its reply in the same place.
- Use the anonymous-feedback optionMark a ticket as anonymous while understanding what the option covers.
- Read and reply to your feedback ticketsContinue the conversation with the team in the existing ticket.
- Read system notices and open related itemsUse the bell to follow tasks, mentions, alerts and other system notices.
- Remove a system notice from the bellDismiss a list item without changing its source content.
- Open conversations from notificationsReview alerts received in this session and open their corresponding context.
- Read, search and filter product updatesFind features, improvements and fixes published in the panel.
- Open or dismiss the product-update popupChoose whether to read the update shown when you enter.
- Open renewal or dismiss an expiry noticeUnderstand subscription notices without confusing dismissal with renewing access.
- Recognize installation setupSetup creates the first administrator for a previously empty installation.
- Handle the No pages available screenIdentify missing team-page permissions and return to sign-in after access is granted.
- Understand the Account blocked screenRead the provided reason and contact the responsible administrator.
- Review privacy and terms of useOpen public documents and locate their contact channels.
- Find data-deletion instructionsUse the public document to prepare an email request for data deletion.