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Continue after payment authentication or an expired session
Understand checkout notices before retrying a purchase.
Before you start
- Use the account responsible for the subscription, with access to Subscription in a browser.
Step by step
Read the form’s message. Complete missing name, email or card details.
If the bank requests authentication, complete the step shown for that card.
If a refreshed-session notice appears, wait for the form to reload and check its fields before continuing.
If payment is declined, check the card or use another accepted card. Before retrying, check whether a subscription or charge has already been recorded.
Check your result
You identify the payment issue and resume the appropriate flow.
What you need to know
- Returning after time in the background may refresh the payment session and clear card fields.
- Closing an error dialog does not prove that every charge was canceled; check the subscription state.