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Read and reply to your feedback tickets
Continue the conversation with the team in the existing ticket.
Before you start
- Have an existing ticket and access to Feedback.
Step by step
Open Feedback and locate the ticket under My tickets.
Check its status, date and the team’s messages in the thread.
To add information, type in that ticket’s reply field.
Click Reply or press Enter without Shift. Check that the message appears in the thread.
Check your result
The conversation continues in the same ticket.
What you need to know
- The thread shows your messages and team replies; sending a reply does not create another ticket.
- The list displays up to fifty tickets returned by the system.
- My tickets refers to the operating account. Members with Feedback access may share the account’s tickets; the list is not a private inbox exclusive to one agent.