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Reactivate a subscription that is not active
Check the current state before starting another payment attempt.
Before you start
- Use the account responsible for the subscription, with access to Subscription in a browser.
Step by step
Open Subscription and read the displayed state.
If Reactivate appears, review the desired quantity and total.
Open reactivation and complete the requested payment.
Wait for the update and verify that the subscription returns to the expected state.
Check your result
The reactivation attempt goes through checkout.
What you need to know
- A reactivation button does not mean an earlier outstanding charge has been paid. Check history or the portal if there are pending charges.
- For a support-managed subscription, follow the account’s specific guidance.