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Find data-deletion instructions
Use the public document to prepare an email request for data deletion.
Before you start
- Have the account email and the relevant profile or number identification.
Step by step
Open /data-deletion directly or through the Privacy Policy link.
Read Opção 2 — Solicitar exclusão por e-mail (Option 2 — Request deletion by email) and open [email protected] in your email application.
Prepare the subject Exclusão de dados (Data deletion), identify the account and requested data, review and send from your email application.
Read the timeframe and confirmation described in the document and follow the email reply.
Check your result
You prepare the request through the listed channel; the page does not perform deletion.
What you need to know
- The published text states up to 30 days and email confirmation. This is a stated policy, not a measured completion time here.
- Disconnecting an account, described as Option 1, stops the connection; this guide does not treat it as confirmation that all history was deleted.