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Use the anonymous-feedback option
Mark a ticket as anonymous while understanding what the option covers.
Before you start
- Have access to Feedback and permission to write.
Step by step
Open Feedback and choose the message type.
Enable Anonymous.
Write the message without identifying yourself in its text, then send it.
Follow the reply under My tickets.
Check your result
The ticket is recorded with the anonymous flag.
What you need to know
- In the current implementation, the account name and email remain visible in the administrative queue even when the ticket is marked anonymous. Do not use this option expecting to hide your identity from support.
- The technical association with the account is also retained for follow-up and replies.