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4 min read

Ask a question and store its answer

Collect a value for later steps.

Before you start

  • Have access to Automations and an available Instagram or Facebook channel.
  • The module is restricted by the Automations page permission; this page is not yet in the usual catalog of pages assignable to team members.
  • The module is restricted by the Automations page permission; this page is not yet in the usual catalog of pages assignable to team members.
  • The module is restricted by the Automations page permission; this page is not yet in the usual catalog of pages assignable to team members.
  • The module is restricted by the Automations page permission; this page is not yet in the usual catalog of pages assignable to team members.
  • The module is restricted by the Automations page permission; this page is not yet in the usual catalog of pages assignable to team members.
  • The module is restricted by the Automations page permission; this page is not yet in the usual catalog of pages assignable to team members.
  • The module is restricted by the Automations page permission; this page is not yet in the usual catalog of pages assignable to team members.
  • The module is restricted by the Automations page permission; this page is not yet in the usual catalog of pages assignable to team members.
  • The module is restricted by the Automations page permission; this page is not yet in the usual catalog of pages assignable to team members.
  • The module is restricted by the Automations page permission; this page is not yet in the usual catalog of pages assignable to team members.
  • The module is restricted by the Automations page permission; this page is not yet in the usual catalog of pages assignable to team members.
  • The module is restricted by the Automations page permission; this page is not yet in the usual catalog of pages assignable to team members.
  • The module is restricted by the Automations page permission; this page is not yet in the usual catalog of pages assignable to team members.
  • The module is restricted by the Automations page permission; this page is not yet in the usual catalog of pages assignable to team members.
  • The module is restricted by the Automations page permission; this page is not yet in the usual catalog of pages assignable to team members.
  • The module is restricted by the Automations page permission; this page is not yet in the usual catalog of pages assignable to team members.
  • The module is restricted by the Automations page permission; this page is not yet in the usual catalog of pages assignable to team members.
  • The module is restricted by the Automations page permission; this page is not yet in the usual catalog of pages assignable to team members.
  • The module is restricted by the Automations page permission; this page is not yet in the usual catalog of pages assignable to team members.
  • The module is restricted by the Automations page permission; this page is not yet in the usual catalog of pages assignable to team members.
  • The module is restricted by the Automations page permission; this page is not yet in the usual catalog of pages assignable to team members.
  • The module is restricted by the Automations page permission; this page is not yet in the usual catalog of pages assignable to team members.
  • The module is restricted by the Automations page permission; this page is not yet in the usual catalog of pages assignable to team members.
  • The module is restricted by the Automations page permission; this page is not yet in the usual catalog of pages assignable to team members.
  • The module is restricted by the Automations page permission; this page is not yet in the usual catalog of pages assignable to team members.
  • The module is restricted by the Automations page permission; this page is not yet in the usual catalog of pages assignable to team members.

Step by step

  1. Add a Question step and write what the customer should answer.

  2. In Save the answer as, enter a variable name such as email.

  3. In later text, use {{email}} to insert the value, then save.

Check your result

The step waits for the answer and stores it in the flow session.

What you need to know

  • Use the same variable name in the question and later steps. This field does not automatically create a CRM field.
  • The answer also populates ultima_resposta.
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