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Sort and filter scored conversations
Locate recent evaluations or lower scores.
Before you start
- Have the Service audit module enabled and access to Team.
- Have an available number to review.
Step by step
Open Conversations.
Choose Worst first or Most recent.
Choose a listed person or All assignees in the assignee selector.
Review returned cards before opening an evaluation.
Check your result
The list reflects the chosen order and assignee.
What you need to know
- The screen requests up to thirty evaluations and has no pagination or export in this tab. It is not a complete list of the entire period.
- The selector offers assignees found in the ranking; it has no dedicated Unassigned filter.