1 min read
Open the evaluated conversation in Hub
Review messages that provided the evaluation context.
Before you start
- Have the Service audit module enabled and access to Team.
- Have an available number to review.
Step by step
Locate the evaluation in the list or View details.
Click Open in Hub when the button is available.
Check the loaded number and contact in Hub.
Check your result
You access the conversation indicated by the available link.
What you need to know
- The button needs a recognized phone number to build its link. If it is absent, an evaluation may exist without a resolved phone number for this shortcut.