Skip to content
OneWhatsHelp Center
Browse by topic

1 min read

Review a suggestion’s evidence

Check the conversation before changing the pipeline.

Before you start

  • Have the Sales Inspector module enabled and permission to edit Pipeline.

Step by step

  1. Open Pending and locate the contact.

  2. Read Summary, Evidence, suggested stage, confidence and any detected sale or value.

  3. Use Open conversation to review the conversation in Hub.

Check your result

You compare the suggestion with its source conversation.

What you need to know

  • Confidence is a model estimate. A detected sale may lack a value in the conversation.
  • The list loads up to two hundred suggestions without pagination on this screen.
Open this screen in OneWhats

Keep learning

Back to all guides