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Understand why a conversation has no suggestion yet
Check analysis requirements before concluding there is a failure.
Before you start
- Have the Sales Inspector module enabled and permission to edit Pipeline.
Step by step
Verify the account module, the number’s pipeline link and the saved Inspector enabled setting.
Check that the individual conversation has at least four messages, including a customer message.
Wait for the recent exchange to settle: selection requires at least two minutes without a new message and activity newer than the last analysis.
Use Refresh and review provider settings if the issue persists.
Check your result
You identify requirements that can prevent or delay analysis.
What you need to know
- The cycle runs roughly every minute in small batches; it is not instantaneous.
- Analysis failures have a delay before retrying. Not every analysis produces a stage or sale suggestion.