1 min read
Add a knowledge-base question and answer
Store knowledge the agent can consult.
Before you start
- Use the panel as a platform administrator; the AI Agents list redirects other profiles.
- Have an existing agent.
Step by step
Open the agent > Knowledge Base > Add Knowledge.
Choose FAQ, fill in Question and Answer, then click Add.
Check the item in the approved knowledge list.
Check your result
The manual FAQ becomes available to the agent.
What you need to know
- In the creation wizard, Add FAQ places the item in the draft; it is saved when the agent is created.
- Retrieval uses terms from the customer question; storing a FAQ does not guarantee every reply uses it.