1 min read
Review audits by assignee
Compare evaluations grouped by their recorded assignment.
Before you start
- Have the Service audit module enabled and access to Team.
- Have an available number to review.
Step by step
Open By assignee.
Review assignee, evaluated count, overall and criterion scores, first reply and waits.
Include the Unassigned row when present.
Check your result
You review available groups for the period.
What you need to know
- Assignment is the one recorded in the evaluation; it does not prove one person wrote every message.
- Use scores and examples to support a service review while considering evaluation counts and context.