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Choose direct conversations, comments and private replies
Set the channels on which the agent may operate.
Before you start
- Use the panel as a platform administrator; the AI Agents list redirects other profiles.
- Have an existing agent.
Step by step
Open Configuration > AI Provider.
Adjust Reply to direct conversations and Reply to comments for your operation.
If comments are enabled, choose whether to also send a private reply to the author.
Save and check linked instances before enabling real support.
Check your result
Channel preferences are saved.
What you need to know
- Direct conversations cover WhatsApp, Instagram Direct and Messenger; comments use the social-channel path.
- Linking a channel or enabling an option does not remove the channel’s own limits and permissions.