1 min read
Open evaluation details
Read the full result and improvement points.
Before you start
- Have the Service audit module enabled and access to Team.
- Have an available number to review.
Step by step
In Conversations, click View details on the desired card.
Review contact, assignee, date, message count and summary.
Read the five scores, timings, Strengths, What to improve, model and tokens.
Close the dialog to return to the list.
Check your result
You review that evaluation’s data.
What you need to know
- Analysis reads up to two hundred conversation messages. AI-generated summaries and recommendations need contextual review.
- A partially hidden contact on screen does not make every evaluation field or link anonymous.