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Configure the fallback message
Set the alternative text for an empty response.
Before you start
- Use the panel as a platform administrator; the AI Agents list redirects other profiles.
- Have an existing agent.
Step by step
Open Configuration and edit Fallback message.
Write a message consistent with the next support step and save.
Check your result
The text is available for the engine’s empty-response case.
What you need to know
- The current engine uses fallback for empty text without a handoff. API or provider failures are logged and do not automatically send this message.