1 min read
Add company criteria to the audit
Include real rules the AI should consider when scoring.
Before you start
- Have the Service audit module enabled and access to Team.
- Have an available number to review.
Step by step
Open Settings > Company criteria.
In Extra company criteria, describe concrete service requirements using up to two thousand characters.
Save and review a later evaluation or re-evaluate a suitable conversation.
Check your result
The criteria become part of instructions for new evaluations.
What you need to know
- Saving criteria does not automatically recalculate all past evaluations.
- Avoid asking for conclusions that the history cannot support; check the AI’s reasoning.