1 min read
Edit the agent’s instructions
Describe its role, allowed facts and support boundaries.
Before you start
- Use the panel as a platform administrator; the AI Agents list redirects other profiles.
- Have an existing agent.
Step by step
Open the agent > Configuration > System prompt.
Write specific support instructions and keep prices, timing and policies aligned with the operation.
Save and test common questions, out-of-scope requests and questions without a stored answer.
Check your result
The saved prompt becomes part of response context.
What you need to know
- The engine adds its own rules and approved knowledge to your text.
- The current engine includes a rule requiring Brazilian Portuguese. Switching the interface to English does not make the agent multilingual.