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Generate knowledge suggestions from history
Analyze previous support conversations before approving what the agent learns.
Before you start
- Use the panel as a platform administrator; the AI Agents list redirects other profiles.
- Have an existing agent.
Step by step
Open Knowledge Base and find Learn from history.
Select an instance whose history you are allowed to use for this purpose.
Click Learn and follow the read-conversation and suggestion counts.
When finished, review each pending suggestion before approving.
Check your result
History may produce suggestions without automatic approval.
What you need to know
- The default flow considers up to 150 conversations from the last 90 days with message exchanges; this screen has no fields to change those limits.
- Only one run per agent is allowed. Missing eligible history or credentials produces an error.
- Processing uses the provider and may incur usage. OAuth subscriptions require compatibility review for learning because the current engine checks for an API key.