1 min read
Review human handoff settings
Configure handoff text and understand the current toggle’s limit.
Before you start
- Use the panel as a platform administrator; the AI Agents list redirects other profiles.
- Have an existing agent.
Step by step
Open Configuration and find Human handoff.
With the control enabled, review the displayed handoff message.
Save and test requests for a human in the Test tab.
Check your result
You save the displayed preference and handoff text.
What you need to know
- The current engine does not consult the on/off handoff field; turning it off does not guarantee that handoff stops.
- The configured message is used when the model requests handoff without its own text.
- A human reply may pause AI; this is different from automatically assigning a specific agent.