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Configure the agent’s greeting
Set an opening for the first eligible reply.
Before you start
- Use the panel as a platform administrator; the AI Agents list redirects other profiles.
- Have an existing agent.
Step by step
Open Configuration and fill in Greeting message.
Save settings.
Review behavior in an authorized demo conversation when validating the complete operation.
Check your result
The saved greeting may be sent before the first eligible reply.
What you need to know
- The engine requires a session without counted messages and no previous company message in the considered history. It is not sent for every incoming message.