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Configure active hours and the offline message
Set the hours in which the agent should reply.
Before you start
- Use the panel as a platform administrator; the AI Agents list redirects other profiles.
- Have an existing agent.
Step by step
Open Configuration and adjust Start hour and End hour.
Fill in the outside-hours message and save.
Check the numbers that remain in the fields before treating setup as complete.
Check your result
The engine considers the saved interval and offline message.
What you need to know
- The engine uses Brasília time. Equal hours mean 24-hour service; a start later than the end crosses midnight.
- The current form replaces a typed zero with its default; do not assume midnight is configured merely because the field advertises a zero minimum.
- Outside working hours, the engine limits the absence notice using the last AI reply and a 12-hour interval.
- There is no weekday selector: writing “Monday to Friday” in the after-hours message does not create that engine restriction.