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Include or mute a conversation in notifications
The conversation follows the chosen inclusion or exception.
Before you start
- Sign in with access to the page and instance. Changes require a role other than read-only.
Step by step
Open the number’s bell in Instances.
Use Search chat or group to find the conversation.
Toggle the row’s switch on or off.
With entire-account notifications enabled, switching off creates an exception for this contact.
Check your result
The conversation follows the chosen inclusion or exception.
What you need to know
- Preferences belong to the instance. Changes save when clicked; closing with X, Escape or outside the dialog does not undo prior changes. Reopen to check, because some save failures are not displayed.
- The list shows up to 200 results per query. Use a more specific term if a conversation is missing; clearing search returns to the initial list. Turning off a conversation covered by the general rule creates an exclusion. For others, the switch adds or removes individual inclusion.