Assign a conversation to a team member

Step by step

1. 1

   Open the Hub conversation and show details.

2. 2

   Choose the responsible person in Assigned.

3. 3

   To remove assignment, choose Nobody.

4. 4

   Check the displayed name and reopen the conversation if needed to confirm the update.

What you need to know

• The list includes loaded team members and the account owner. It depends on your access.
• A newly opened conversation without history may not yet have a service record; confirm assignment remains after reopening.