Resolve and reopen a conversation

Step by step

1. 1

   Open the conversation and its details panel.

2. 2

   Select Resolve when the conversation is open or pending.

3. 3

   To resume a resolved or closed conversation, select Reopen.

4. 4

   Check its status in the list and change the filter if the conversation leaves the current view.

What you need to know

• Resolve organizes the conversation; it does not block the contact. Pending and Closed filters do not set those states in this panel.