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Create a quick reply
A quick reply becomes available for selection in the account's conversations.
Before you start
- Access to the Quick Replies page.
- To save or delete, team members also need Hub permission under the current account configuration.
Step by step
Select New reply.
Enter a shortcut without spaces and a title that helps you find the reply.
Write the content or attach media; category is optional.
Click Create and check that the reply appears in the refreshed list.
Check your result
A quick reply becomes available for selection in the account's conversations.
What you need to know
- The form lowercases the shortcut and removes spaces. Shortcut and title are required, together with text or media.
- This flow does not expand variables: saved text is inserted literally.
- A closed form does not confirm saving: it can close even when the server rejects the change. Use Refresh and open the reply to check its text and media before retrying.
- The category accepts a new name or an existing suggestion. Cancel closes the form without creating the reply.