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Edit a quick reply
The reply uses the saved information the next time it is selected.
Before you start
- Access to the Quick Replies page.
- To save or delete, team members also need Hub permission under the current account configuration.
Step by step
Find the reply and select its pencil icon.
Change the shortcut, title, content or category.
To remove media, select the attachment's X; to replace it, remove the current attachment and choose another.
Save and check the reply in the list, or cancel to discard the form changes.
Check your result
The reply uses the saved information the next time it is selected.
What you need to know
- Removing media must also be saved. Keep text or media for the form to allow saving.
- A closed form does not confirm saving: it can close even when the server rejects the change. Use Refresh and open the reply to check its text and media before retrying.
- Clearing an existing category does not remove it in the current version. You can change it to another name; confirm the category after refreshing the list.