Filter Hub by service status

Step by step

1. 1

   In Hub, select All, Open, Pending, Resolved or Closed.

2. 2

   Combine the status with the number selector and Search.

3. 3

   Choose All to return to the general list.

What you need to know

• Archived conversations are a separate view and do not use the status filter.
• The details panel offers Resolve and Reopen; these controls do not directly set Pending or Closed.