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Retry loading media that did not open
You distinguish a loading attempt from an unavailable file.
Step by step
Open the conversation and wait for the media to load.
When a load or retry option appears, select it and wait for the result.
If the screen reports unavailable or expired media, check the original on the device when possible or request a new file.
Check your result
You distinguish a loading attempt from an unavailable file.
What you need to know
- Reloading the page does not guarantee recovery of media that the channel no longer provides. View-once content has separate handling and is not retrieved by this action.